The Starwood Difference

It comes down to trust.

Your pet is part of the family, so at Starwood, they always travel like a VIP (Very Important Pet). As the industry leader in pet relocation, we rely on our years of experience, long-standing relationships, and the latest technologies to ensure your furry family member travels comfortably and arrives safely.

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Transparent Pricing – No Surprises

Every pet parent is different, so Starwood offers transparent pricing with three levels of service to provide maximum flexibility for your needs:

  1. Economy. We handle the majority of the relocation, while you take care of some money-saving DIY details.
  2. Business. We guide you through each stage of the process and take care of the primary needs during the move.
  3. Premium. We take care of everything, and a dedicated Pet Relocation Coordinator is available at each step of the process.
See Pricing Breakdown Sample

Economy

Our most budget-friendly option. Best for someone with a DIY spirit.

  • Flight booking
  • Documentation review
  • Schedule consultation calls
  • Picking a residence
  • Labeling and final preparations
  • Airfare ORD-LHR
  • Customs clearance & import at the Heathrow Animal Reception Centre
  • Collection from ARC
  • Delivery to your residence in London
  • Dedicated Pet Relocation Coordinator
  • Global Pet Register enrollment
  • Access to our Pet Tracking Portal
  • Access to our exclusive customer Facebook group where you can connect with others who have moved to London
  • Travel kennel fitting visit
  • Travel kennel pre-delivery
  • Final health documents (including vet visit, tapeworm treatment for dogs, health certificate, & USDA endorsement)

Business

  • Flight booking
  • Documentation review
  • Schedule consultation calls
  • Picking a residence
  • Labeling and final preparations
  • Airfare ORD-LHR
  • Customs clearance & import at the Heathrow Animal Reception Centre
  • Collection from ARC
  • Delivery to your residence in London
  • Dedicated Pet Relocation Coordinator
  • Global Pet Register enrollment
  • Access to our Pet Tracking Portal
  • Access to our exclusive customer Facebook group where you can connect with others who have moved to London
  • Travel kennel fitting visit
  • Travel kennel pre-delivery
  • Final health documents (including vet visit, tapeworm treatment for dogs, health certificate, & USDA endorsement)

Premium

Let us take care of it all for you.

  • Flight booking
  • Documentation review
  • Schedule consultation calls
  • Picking a residence
  • Labeling and final preparations
  • Airfare ORD-LHR
  • Customs clearance & import at the Heathrow Animal Reception Centre
  • Collection from ARC
  • Delivery to your residence in London
  • Dedicated Pet Relocation Coordinator
  • Global Pet Register enrollment
  • Access to our Pet Tracking Portal
  • Access to our exclusive customer Facebook group where you can connect with others who have moved to London
  • Travel kennel fitting visit
  • Travel kennel pre-delivery
  • Final health documents (including vet visit, tapeworm treatment for dogs, health certificate, & USDA endorsement)
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Experienced Pet Relocation – Coordinators

Our global team of Pet Relocation Coordinators has more than 50 years of combined industry experience and hundreds of 5-star reviews. Of course, they’re not just knowledgeable about the business—they’re passionate about pets. The reason they’re so good at what they do is because they love what they do!

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Travel Kennel – Fitting

We are attentive to every detail, including travel kennel dimensions, acclimation to new environments, and the complex and ever-changing requirements of different countries and airlines. We make sure you have the right travel kennel and that your pet is ready for the journey.

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Real-time Updates – Tracking

We can suffer from separation anxiety just like our pets! Starwood offers peace of mind by tracking your pet at each stage of the journey and sending you real-time updates on their whereabouts.

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Global Pet – Registry

Some pet relocation companies rely only on microchips to locate a pet if they are lost after arriving at a new and unfamiliar home, however there is no universal microchip database. To provide the highest level of security, Starwood works closely with a company to create and maintain a Global Pet Registry.

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50+ Years of – Care

Talk with a member of our sales team or one of our Pet Relocation Coordinators and you will quickly see the Starwood Difference. We are dedicated to making every journey a safe and worry-free experience because we love our customers… and their humans!